Currently, you can purchase cryptocurrency using our payment processing services, and you might get 2 different interfaces during the process.
Though the process remains the same, the design differs slightly, and some additional features apply.
The process of buying cryptocurrency during the standard or so-called "old" user interface (UI) can be found here: How can I buy cryptocurrency using Simplex?
Below, you will find the purchase flow using the new UI.
By pressing the buying option, you will be taken to our checkout, where you can select the type and amount of cryptocurrency you wish to purchase. Additionally, you can choose the purchasing method - either with a card or a few alternative payment methods. The availability is based on the partner's platform and/or your location.
Some platforms may require you to enter the wallet address that you control, while others will generate the address for you if you have an account with them.
After selecting the desired amounts, the payment method and pressing continue, you will be prompted to the next page to enter your card details, such as the card number, full name, CVV (security) code and expiry date.
Later, you will be asked to enter personal details such as the billing address, city, zip/postal code, and country and then the contact details - the email, date of birth and phone number.
On each checkout page, you can see the amount of cryptocurrency you will receive with all the fees already applied.
Note: Your full name will be pre-filled automatically in the "Personal details" page precisely the same way as you have entered it in the "Card details" page. Nevertheless, you can edit it if you need to, but you must make sure there is no mismatch.
Once the information is submitted, if everything is entered accordingly - no special symbols, only the Latin alphabet used, and the phone number is correct - you should be able to press "PAY NOW".
After pressing "PAY NOW", the verification process will begin.
During the verification process, you will need to verify your email by entering a 4-digit code that will be sent to the email address provided.
After the email is verified, you will be asked to confirm a few things that indicate you know what are you doing. A pop-up message will appear on the screen, presenting you with a few statements you must agree with to continue.
Once you confirm this, you might be asked to verify your identity by uploading an identity document and a selfie of your face. The ID verification process is done live when buying through the new UI. This means you will always need to take pictures of the document and your face on the spot with your phone camera once connected to Onfido - an identity verification service provider with which Simplex is in partnership.
More information about the live identity verification process can be found here: How can I verify my identity live through Onfido?
If all of these steps are completed, the payment should be approved, and the coins should be sent to the wallet address used in the transaction. It will reflect in the wallet as soon as it is confirmed on the Blockchain. You will receive an approval and, later on, a confirmation email once the payment is approved and the coins are sent out.
If you have any questions or need help with the payment process, please don't hesitate to contact us directly.