Currently, you may receive requests to verify your identity in 2 different ways: the standard ID verification flow, where you have to upload already taken pictures from the gallery of your device and a different way - doing it live via the Onfido system with which Simplex is in partnership.
During the live identity verification process, you must take a picture of your ID (passport, driver's license and ID card are accepted) and a selfie to compare the similarity between the faces.
The process goes as follows:
You will need to select the document issuing country and the type of document that will be uploaded. Passports, ID cards and driver's licenses are accepted.
Once that is done and you press "Upload document", the page informing that the process needs to be done via a secure link/connection will appear:
You can generate a secure link to connect to Onfido in three ways. The most convenient way to continue the process is by scanning the QR code.
Once the QR code is scanned, you must take a picture or pictures of the selected document and a selfie of your face.
During this step, if the transaction is carried out via a desktop or laptop computer, the pictures are taken with a mobile phone, and the computer screen displays that the phone is already connected.
When the mobile phone is connected to Onfido, you are presented with a message letting you know about the requirements not to close the computer's desktop, asking for help if you think this is a scam and that the verification process will continue here.
When "Continue" is pressed, you will be presented with a disclaimer to enable camera access throughout the process. When it is enabled, the camera will turn on, and you will be able to take pictures of the document:
After taking a picture of a document and confirming its information is readable, you must take a selfie of your face. The face must fit in the contours on the camera's screen. Once a selfie is taken and you confirm that the face is visible, you will see a message on the phone that the computer screen should be updated in a few moments, and the process will continue. Then, you can upload the files to the system through the computer and wait for the outcome.
If you have any questions about our service or need help, don't hesitate to get in touch with us directly.