If you are facing browser-related issues, please use your browser's incognito/private mode or an entirely different browser to initiate the payment.
Here is a short guide on how to activate the incognito mode: https://www.wikihow.com/Activate-Incognito-Mode.
We also suggest turning off any VPNs or similar extensions if enabled, as they interfere with the process.
Additionally, try cleaning your cookies and cache before attempting another payment.
However, if the issue continues or is not browser-related, please don't hesitate to contact us. You can contact us directly by submitting a ticket here: Submit a ticket or emailing us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto."
A screenshot or video recording of the issue would help us investigate it more quickly. Thus, we appreciate as much information and detail about the issue as you can provide.
- Pay with Crypto: Why was I refunded less cryptocurrency than I sent?
- Pay with Crypto: I have not received the email to confirm my wallet address for the refund
- Pay with Crypto: Can I use a different wallet address for the cryptocurrency refund?
- Pay with Crypto: My cryptocurrency payment was approved. What's next?
- Pay with Crypto: I have sent less coins than I was supposed to. What will happen to my payment?
- Pay with Crypto: What are the fees for using this service?
- Pay with Crypto: I sent the coins, but did not receive any updates about my payment.
- Pay with Crypto: I am experiencing a technical issue with the "Pay with Crypto" service.
- Pay with Crypto: I have sent more coins than I was supposed. What will happen with my payment?
- Pay with Crypto: I have sent the coins but my cryptocurrency payment failed. What should I do?
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