Pay with Crypto: My cryptocurrency payment was approved. What's next?

We will email you a notification if your payment with cryptocurrency is approved. 
Further information about your order, as well as other actions such as dispatch, delivery, etc., are now the merchant's responsibility.

From that point on, for any inquiries, you should communicate with the merchant directly. As Simplex/Nuvei is just the payment processor, once your transaction is finished, our part in the process is over. 

If you are unsure whether your cryptocurrency payment was successful or need any information about paying with cryptocurrency using our services, please do not hesitate to contact us directly. You can do so by submitting a ticket here: Submit a ticket or emailing us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto."