Pay with Crypto: Can I use a different wallet address for the cryptocurrency refund?

Should your payment fail while you have already sent out the coins, you will receive a cryptocurrency refund. 
If you are still on the payment page, you will be informed about the payment failing and be provided with a field to enter a wallet address in which you must enter the cryptocurrency wallet address where the coins should be sent back.

If you have already closed the payment page, do not worry. Our system informs users via email about each stage of the Pay with Crypto process. Thus, you will receive an email informing you about the failed payment and a button to request a cryptocurrency refund. By clicking it, you will be taken to a page where you must provide a valid cryptocurrency address to receive the coins.

Please be informed that it is your responsibility to provide us with a valid and correct cryptocurrency address, over which you have full control. The address must support the cryptocurrency type (and network) that you will receive. Any mistakes in the wallet address might result in the loss of the cryptocurrency. Once the coins are sent to the provided address, we have no more control over them, and our part of the process is over.

Additionally, please remember that to receive the cryptocurrency refund, you will be asked to confirm your email address by entering a 4-digit code in the pop-up that will appear on the screen. Our system will automatically email the code to the email address you provided.  



A refund will not necessarily be successful. It might be rejected due to an incorrect wallet address or internal company policy. You will see on the screen that a refund is being processed and whether it was successful, and you will receive an email from our system.
The system might also ask you to enter a different wallet if the one you provided is not accepted.  

If you are not sure about the status of your payment, did not receive the email informing you about the failed transaction and the refund, can not request the refund, or have requested but did not receive it, please get in touch with us directly. 
You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto".