We would like to kindly inform you that the issues relating to your wallet or exchange account are outside of our sphere of influence. We are just a payment processing service and we are unable to provide support for third-party services, i.e. a digital wallet. We recommend that you contact your digital wallet’s support team, or any other account you may have. If you are unsure how to do that, we are always happy to help you connect with them.
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a message that it was cancelled, why?
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you have any discounts?
- Is it safe to send cryptocurrency to someone else?
- I accidentally sent cryptocurrency to the wrong wallet address. What can I do?
- My transaction failed but you still charged me. Will I get a refund?
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