We would like to kindly inform you that the issues relating to your wallet or exchange account are outside of our sphere of influence.
We are just a payment processing service and we are unable to provide support regarding your cryptocurrency wallet. We recommend that you contact your wallet’s support team or any other account you may have used.
If you are unsure how to do that, we are always happy to help in any way we can, however, we are not always able to know who was your wallet provider.