In case you are having a hard time finding a verification request, please double check your email inbox and spam folders. If you have had multiple emails from Simplex in regards to verification, they might be grouped up.
Also, please kindly note that you can find those threads by using the search function in the inbox and searching for various keywords, such as:
- Your payment ID (this is is the long string of letters and numbers we sent you in the confirmation email)
To ensure delivery of our emails, please be sure to add email@example.com to your address book, contacts or safe senders list. If you still do not receive an email, please contact our support team.