In case you are having difficulties locating the verification request, please double-check your email inbox and spam folders. If you have had multiple emails from Simplex in regard to verification, they might be grouped up.
Additionally, please kindly note that you can find those threads by searching your inbox with various keywords, such as:
- Your unique payment ID (this is the long string of letters and numbers we sent you in the confirmation email)
To ensure that you receive our emails, please add email@example.com to your address book, contacts or safe senders list.
If you still cannot locate the email with the verification request, please contact our support team here or via live chat.