Firstly, please kindly check that your document pictures are in JPG or PNG format - PDF or other formats will not be accepted).
To successfully upload the pictures of your document, please make sure that each file is between 50KB to 20 MB.
It is important to ensure that you choose the correct type of your document and upload both sides of the document if it is an ID card or driver’s license, or that both pages are visible in one picture if it is an international passport.
If you are still unable to upload your document, you can contact our support team in two ways:
- Through live chat via the bottom right side of our homepage
- Submitting a ticket through our Support Center