Firstly, please kindly check that your verification pictures are in JPG or PNG format (PDF will not be accepted). Also, in order to successfully upload the photos of your document, please make sure that files are each between 50KB and 20 MB.
It is important to ensure that you choose the correct type of document, and also that you upload both sides of your document if it is an ID card or driver’s license, or that both pages are visible in one photo if it is a passport.
If you are still unable to upload your document, you can contact our support team in two ways:
- Live chat via the bottom right side of our homepage
- Submit a ticket through our Support Center