MasterCard has placed a wide range of compliance requirements for purchasing cryptocurrency on their network. You can learn more about the MasterCard BRAM program via this link.
When possible, our services comply with the set requirements, however, in some cases, the transaction can not be completed.
In this case, we kindly advise you to issue a new transaction, and, if possible, use a Visa card.
- Can I issue a chargeback?
- How can I delete a saved card when issuing a payment?
- Will my payment be treated as a "cash advance"?
- Can I use a virtual card to purchase cryptocurrency with Simplex?
- Is there a difference between using a credit card or debit card?
- What is a card processor?
- What is an issuing bank?
- Authorization hold - why was I charged before the approval of my payment or if my payment was not successful?
- Why is my MasterCard not supported?
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