An authorization hold is a practice within the banking industry of reserving money at the start of a payment attempt to see if the card is eligible for the purchase.
The payment amount is being reserved, which may render the money unavailable until the transaction is either completed or cancelled.
Simplex does not take any funds from your account until the final approval of your transaction.
If your payment is not completed or gets declined/cancelled, the authorization hold is voided from our side right away.
The amount reserved is then released to your bank account in 1 - 3 business days (not including weekends or other holidays, though usually it happens faster).
Please bear in mind that this hold is done by your bank, not by Simplex itself, therefore, we have no influence on the speed at which your funds will be released.
If needed, please feel free to contact us to check the status of your authorization.
If, for some reason, the authorization hold is not released within 3 business days, please check the following:
- Is the hold on the funds with “Simplex” still visible in your banking statement?
- How long has it been since you carried out a payment attempt?
- Were any weekends included in the authorization hold period?
If the hold is still visible after 3 business days since your transaction failed, please contact our support team for further investigation into this matter. Kindly note, that for investigation purposes, we will require a screenshot from your bank statement with the still visible hold.
You can do that in two ways:
- Live chat via the bottom right side of our homepage
- Submit a ticket through our Support Center.