An authorization hold is a practice within the banking industry of reserving money at the start of a payment attempt to see if the card is eligible for the purchase.
The payment amount is being reserved, which may render the money unavailable until the transaction is completed or cancelled.
Simplex takes funds from your account only once your transaction is finalized.
If your payment is not completed or gets declined/cancelled, the authorization hold is voided from our side immediately.
The amount reserved is then released to your bank account in 1 - 3 business days (not including weekends or other holidays, though usually it happens faster).
Please bear in mind that this hold is done by your bank, not by Simplex itself, so we do not influence the speed at which your funds will be released.
If needed, please feel free to contact us to check your authorisation status.
If, for some reason, the authorization hold is not released within 3 business days, please check the following:
- Is the hold on the funds containing the word “Simplex” still visible in your banking statement?
- How long has it been since you carried out a payment attempt?
- Were any weekends/holidays included in the authorization hold period?
If the hold is still visible after 3 full business days since your transaction failed, please contact our support team for further investigation. Kindly note that we will require a screenshot of your bank statement with the still visible hold for investigation purposes.
You can contact us in two ways:
- Live chat via the bottom right side of our homepage
- Submit a ticket through our Support Center.