Please kindly note that our policy requires you to use a wallet address that is controlled by you.
If the cryptocurrency is sent to a wallet address that you have no control of, we will not be able to reimburse you.
If you currently have a pending payment that uses an address not controlled by you, we kindly ask you to contact us. You can do that in two ways:
- Live chat via the bottom right side of our homepage
- Submit a ticket through our Support Center