The payment can be cancelled if it is pending and has not been approved.
If you have not completed the whole process fully, your payment will be automatically cancelled.
Please note that cancelling a payment which has already been approved is impossible.
However, we can issue a refund if delivering the cryptocurrency is impossible.
You can check your payment status (if it is less than 30 days) by entering the payment ID on the following page.
You may contact our support team if you wish to cancel a pending payment or have any other questions regarding our services.
You can contact our support team in two ways:
- Live chat via the bottom right side of our homepage (recommended for quicker assistance)
- Submit a ticket through our Support Center
There are no cancellation fees.