In case you have received an email from Simplex or are seeing a charge from Simplex on your bank account, and you are not the one who made the payment, please immediately contact us for further assistance by replying to the letter you have received.
How can we help you today?
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a message that it was cancelled, why?
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you have any discounts?
- Is it safe to send cryptocurrency to someone else?
- I accidentally sent cryptocurrency to the wrong wallet address. What can I do?
Have more questions? Submit a request