The cryptocurrency market is well known for being volatile, and big fluctuations are a part of it.
In some cases, the cryptocurrency exchange rate might change from when the payment was initiated until it was finished, meaning that you would receive less cryptocurrency than you saw on the checkout page.
However, it is not possible for you to receive less than was displayed in the checkout without your confirmation. If the change is significant, we always inform our users via email regarding the changes in the total amount the users would receive, and they can proceed accordingly - accept them and approve the transaction or cancel the transaction altogether.
An example of the email informing users about the changes in the amount:
An example of what users see once they click the link in the email:
If you are unsure about the situation with your purchase, please do not hesitate to contact us directly.