To ensure the security of your payments, we can ask you to send a valid, government-issued document to verify your identity.
As we are a licensed and regulated payment processing company, we have to comply with “Know Your Customer” (KYC) and “Anti-Money Laundering” (AML) regulation standards.
Please note that your transaction will be cancelled if you do not complete the verification process.
- Submitting the questionnaire
- How can I verify my identity live through Onfido?
- What kind of verification is needed?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Can I use P.O box address when filling in the details?
- My ID has expired and I'm waiting for a new one. What can I do?
- What if my camera is not working?
- How long does the verification take and can I get verified faster?
- How can I verify my identity and what documents are accepted?
Have more questions? Submit a request