If you haven't received a verification code, please follow these troubleshooting steps:
· Reboot the phone to refresh the network signal
· Clear the phone inbox to ensure it is not full
· Check if there are any phone applications/settings that are filtering SMS messages
· Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related
In case none of these suggestions help, please reach out to us via live chat for further assistance.
Please note that that at the moment we are not able to send verification codes to China.
- How can I reset/update the password for my Simplex Banking account?
- How can I report payments made through my Simplex Banking account for tax purposes?
- Where can I find my transaction history in my Simplex Banking account?
- My Simplex account has been compromised
- What is source of funds check?
- Why do I need to verify my identity, address, payment method and source of funds?
- How can I update my name, phone number or residential address?
- I'm trying to log in but it says that I don't have an account
- How do I login to my Simplex account?
- I didn't receive a verification code when using my Simplex Banking account to my phone
Have more questions? Submit a request