I didn't receive a verification code when using my Simplex Banking account to my phone

If you haven't received a verification code, please follow these troubleshooting steps:

· Reboot the phone to refresh the network signal
· Clear the phone inbox to ensure it is not full
· Check if there are any phone applications/settings that are filtering SMS messages
· Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related

In case none of these suggestions help, please reach out to us via live chat for further assistance.

Please note that that at the moment we are not able to send verification codes to China.