As a regulated financial institution, we are obliged to make sure certain requirements are met when processing payments.
To ensure security and prevent possible fraudulent payment attempts, we pay close attention to the details received when any transactions are made.
The information, which is entered in the system by the users, can not differ from what is provided on the identity document and the payment card used in the transaction.
Most of the time, transactions with mismatches will be declined automatically.
If you have any doubts or questions regarding the payment being declined, you may contact us directly via email or our live chat.
Kindly note that we will not always be able to provide exact details on this matter.