We must ensure specific requirements are met when processing payments.
We pay close attention to the details received when transactions are made to ensure security and prevent fraudulent payment attempts.
The information entered into the system by the users must match what is provided on their identity document and the payment card used in the transaction.
Most of the time, transactions with mismatches will be declined automatically.
If you have any doubts or questions regarding the payment being declined, you may contact us directly via email or live chat.
Kindly note that we cannot always provide exact details about why a transaction has been declined.