If you have received a message saying "An error has occurred. Please restart your payment" or a similar one, it means that your payment attempt was declined by the card issuer.
In this case, we kindly advise you to get in touch with your bank/card issuer and make sure that:
- Your card is eligible for international transactions
- You are enrolled in the 3DSecure program
- You have enough money in the account to complete the transaction
- The card issuer allows cryptocurrency purchases
Once you have been in touch with your bank and checked these requirements, you should be able to issue a successful payment through our system.
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- I can’t access my wallet. What can I do?
- I get an "unexpected error occurred" message when trying to do a payment
- I cannot upload my document, what do I do?
- I did not receive a verification email, what do I do?
- I cannot click “Pay Now”, what do I do?
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