Usually, the cryptocurrency is delivered within 5-60 minutes. However, in some cases, due to high market demand or other factors, it could take up to 3 hours.
If the cryptocurrency has not reached you after 3 hours, please contact our support team directly by clicking on the red icon at the bottom right of the page.
If your transaction was approved and your card charged, we will ensure the cryptocurrency is delivered or issue a full refund.
- How can I buy cryptocurrency using Google Pay?
- Buying cryptocurrency with a SEPA bank transfer
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received my money back.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
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