Usually, the cryptocurrency is delivered within 5-60 minutes. However, in some cases, due to high market demand or other factors, it could take up to 3 hours.
In case the cryptocurrency has not reached you after 3 hours, please reach out to our support team directly, by clicking on the red icon at the bottom right of the page.
If your transaction was approved and your card has been charged, we will ensure that your crypto is delivered or issue a full refund.
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email.
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
- Is it safe to send cryptocurrency to someone else?
- Can I cancel my order?
Have more questions? Submit a request