Usually, the cryptocurrency is delivered within 5-15 minutes. However, in some cases, due to market demand, it could take up to 3 hours.
In case the cryptocurrency has not reached you after 3 hours, please reach out to our support team directly, by clicking on the red icon at the bottom right of the page. If your transaction was approved and your card has been charged, we will ensure that your crypto is delivered or issue a refund.
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a message that it was cancelled, why?
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you have any discounts?
- Is it safe to send cryptocurrency to someone else?
- I accidentally sent cryptocurrency to the wrong wallet address. What can I do?
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