Usually, the verification takes just a few minutes. Please make sure that there is no documentation pending from your side. You can do that by checking your emails to see if there are any recent requests from Simplex. Additionally, you can check your payment status here: https://payment-status.simplex.com/
How can we help you today?
- Why do I need to verify my banking card or send a video?
- Why did my verification fail?
- What if I can't record a video selfie verification?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Can I use PO box address?
- I don't have my bank card with me. How can I verify it?
- My ID has expired and I'm waiting for a new one. What can I do?
- What if my camera is not working?
- How can I get verified faster?
Have more questions? Submit a request