It is only possible to complete identity verification with a working camera. Once asked, you need to upload a picture(s) of your document taken with a camera.
Please note that we do not accept scanned images or formats other than JPG and PNG.
If your camera does not work, we recommend you find other means of taking the needed pictures. Otherwise, the transaction will not go through.
Sometimes, the issue you might experience during the identity verification is related to the camera permissions.
If you are having issues with the camera connection, please try the following:
1. Enable camera permission in the whole browser.
Chrome-Android:
https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DAndroid&hl=en
Chrome-IOS:
https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DiOS&hl=en
2. Restart the device and try once again
If you are still experiencing issues with the identity verification process after trying the provided steps, please contact us directly.