It is not possible to complete identity verification without a camera. Once asked, you need to upload a picture(s) of your document taken with a camera.
Please note that we do not accept scanned images or any other formats rather than JPG and PNG.
If your camera does not work, we recommend that you find other means of taking the needed pictures, otherwise the transaction will not go through.
- Why kind of verification is needed?
- What if I can't record a video selfie for verification?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Can I use P.O box address when filling in the details?
- I don't have my physical/virtual bank card with me. What should I do?
- My ID has expired and I'm waiting for a new one. What can I do?
- What if my camera is not working?
- How long does the verification take and can I get verified faster?
- How to make a video selfie?
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