In case you are asked to provide proof of card ownership and can not proceed with the process at that moment, you can do so at a later time. Once the request to provide a selfie with your card is sent out, the transaction will remain pending for 72 hours.
Alternatively, you can contact our team directly via live chat or email should you decide to cancel the pending payment.
- Why kind of verification is needed?
- What if I can't record a video selfie for verification?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Can I use P.O box address when filling in the details?
- I don't have my physical/virtual bank card with me. What should I do?
- My ID has expired and I'm waiting for a new one. What can I do?
- What if my camera is not working?
- How long does the verification take and can I get verified faster?
- How to make a video selfie?
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