We would like to inform you that it is not possible to cancel a pending payment by yourself, however, our support team will be happy to help you with the cancellation of your order.
To cancel a pending transaction, you would need to contact our team through live chat (recommended method) or our email/ticket system here.
We would like to emphasize that we cannot cancel already approved payments.
You can check the status of your payment by entering your payment ID in the following page: https://payment-status.simplex.com/
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email.
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
- Is it safe to send cryptocurrency to someone else?
- Can I cancel my order?
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