When buying cryptocurrency, we always highly recommend our users use a cryptocurrency address that is under their (and only their) control in order to avoid scams and other unwanted accidents.
Please be informed that once the payment is approved and the coins are sent out to the wallet address used in the transaction, we have no more control over the cryptocurrency and the process is irreversible.
If you ever have any doubts about the nature of your payment, you may contact us directly to clarify.
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received my money back.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email.
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
- Is it safe to send cryptocurrency to someone else?
- I accidentally sent cryptocurrency to the wrong wallet address. What can I do?
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