When buying cryptocurrency, we always highly recommend our users to use a cryptocurrency address that is under their (and only their) control in order avoid scams and other unwanted accidents.
Please be informed that once the payment is approved and the coins are sent out to the wallet address used in the transaction, we have no more control over the cryptocurrency and the process is irreversible.
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email.
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
- Is it safe to send cryptocurrency to someone else?
- Can I cancel my order?
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