Our system automatically informs users of each payment with a unique ID number. We kindly suggest checking the payment IDs written in the approval/cancellation emails here.
The cancellation email you received is likely from a different attempt that was unsuccessful in our system and was cancelled. Please note that we only charge you for completed payments or attempts.
However, if you still have questions, we suggest contacting us directly via live chat or here.
- How can I buy cryptocurrency using Google Pay?
- Buying cryptocurrency with a SEPA bank transfer
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received my money back.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
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