Please note that our system automatically informs users about each payment with a unique payment ID. We kindly suggest checking the payment IDs written in the approval/cancellation emails via this link: payment-status.simplex.com .
It is very likely that the cancellation email that you received is for a different attempt that was left unfinished in our system and was cancelled as a result. Please note that we do not charge you for unfinished payments or attempts.
However, if you still have questions regarding this, we kindly suggest contacting us directly via live chat or here.
- Entering your date of birth
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a message that it was cancelled, why?
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you have any discounts?
- Is it safe to send cryptocurrency to someone else?
- I accidentally sent cryptocurrency to the wrong wallet address. What can I do?
- My transaction failed but you still charged me. Will I get a refund?
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