Please note that our system automatically informs users about each payment with a unique payment ID number. We kindly suggest checking the payment IDs written in the approval/cancellation emails via this link: payment-status.simplex.com.
It is very likely that the cancellation email you have received is for a different attempt that was not successful in our system and was cancelled as a result. Please note that we do not charge you for unfinished payments or attempts.
However, if you still have questions regarding this, we kindly suggest contacting us directly via live chat or here.
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received my money back.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email.
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
- Is it safe to send cryptocurrency to someone else?
- I accidentally sent cryptocurrency to the wrong wallet address. What can I do?
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