If your transaction has failed but you see a hold on the funds, please note that it may take up to 3 full business days for the funds to be released, depending on your bank's processing speed.
If 3 business days have already passed and your funds are still on hold, we would suggest, firstly, clarifying with your card issuer.
If that will not help, please get in touch with us directly through our live chat at www.simplex.com or here.
Kindly keep in mind, that for further investigation, we will need a screenshot of your bank statement, displaying the hold by Simplex still visible after 3 business days.