If your transaction has failed but you see a hold on the funds, please note that, depending on your bank's processing speed, it may take up to 3 full business days for the funds to be released.
If 3 business days have passed and your funds are still on hold, we suggest you clarify with your card issuer.
If that will not help, please contact us via live chat at www.simplex.com or here.
For further investigation, we will require a screenshot of your bank statement displaying the hold by Simplex, which is still visible after 3 business days have passed.
- How can I buy cryptocurrency using Google Pay?
- Buying cryptocurrency with a SEPA bank transfer
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received my money back.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
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