If your transaction has failed but you see a hold on the funds, please note that it may take up to 3 full business days for the funds to be released, depending on your bank's processing speed.
If 3 business days have passed and your funds are still on hold, we suggest you clarify with your card issuer.
If that will not help, please contact us via live chat at www.simplex.com or here.
For further investigation, we will need a screenshot of your bank statement displaying the hold by Simplex, which will still be visible after 3 business days.