Before you contact us about a technical issue, please try the troubleshooting steps, which can be found here.
You may submit your query via live chat (by using the red chat icon on the bottom right corner) or here via our ticket form.
It would be handy if you could prepare a screenshot(s) of the issue, as this will help us to investigate it.
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- I can’t access my wallet. What can I do?
- I get an "unexpected error occurred" or similar message when trying to do a payment
- I did not receive a verification email, what do I do?
- I cannot click “Pay Now”, what do I do?
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