You may submit your query via live chat (by using the green chat icon on the bottom right corner) or here: https://support.simplex.com/hc/en-gb/requests/new
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- What is status 8?
- I can’t access my wallet. What can I do?
- I get an "unexpected error occurred" message when trying to do a payment
- I cannot upload my document, what do I do?
- I received an error message while trying to issue a payment, what do I do?
- I did not receive a verification email, what do I do?
- I cannot click “Pay Now”, what do I do?
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