If a video selfie is required for verification purposes, we will not be able to move forward with the transaction without it.
If you have a pending transaction and are unable to provide us with the requested video, we kindly suggest contacting us via live chat or here, so we can cancel your payment.
- Why kind of verification is needed?
- What if I can't record a video selfie for verification?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Can I use P.O box address when filling in the details?
- I don't have my physical/virtual bank card with me. What should I do?
- My ID has expired and I'm waiting for a new one. What can I do?
- What if my camera is not working?
- How long does the verification take and can I get verified faster?
- How to make a video selfie?
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