Please be informed that Simplex is a payment processing service, used to purchase cryptocurrency through our partner's platforms. We are not a wallet service provider and we do not have any access to your cryptocurrency.
To find out how to send cryptocurrency to another wallet address, you will need to contact your wallet provider for further support, as we don’t operate any wallet applications ourselves.
If you need help identifying your wallet service provider or the platform where the payment was initiated, please feel free to reach out to us.
Kindly keep in mind that we will not always be able to provide you with information about your cryptocurrency wallet provider.