Please be informed that Simplex is a payment processing service used to purchase cryptocurrency through our partner's platforms. We are not a wallet service provider and have no access to your cryptocurrency.
To find out how to send cryptocurrency to another wallet address, you must contact your wallet provider for further support, as we don’t operate any wallet applications ourselves.
Please contact us if you need help identifying your wallet service provider or the platform where the payment was initiated.
However, please note that we might not always be able to provide information about your cryptocurrency wallet provider.