While we are doing our very best to process your payment as quickly as possible, we can not expedite the verification process.
In most cases, payments are processed immediately if everything is done correctly and there are no issues. In rare cases, it may take up to 24 hours due to delays in identity verification and other processes.
As we are a licensed and regulated payment processing company, this extra level of detail validation is necessary to ensure your transaction is safe.
You can also check your payment status (30 days or earlier) here.
- Submitting the questionnaire
- How can I verify my identity live through Onfido?
- What kind of verification is needed?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Can I use P.O box address when filling in the details?
- My ID has expired and I'm waiting for a new one. What can I do?
- What if my camera is not working?
- How long does the verification take and can I get verified faster?
- How can I verify my identity and what documents are accepted?
Have more questions? Submit a request