We strive to deliver your crypto as quickly as possible once the payment process has been successfully passed and the payment itself approved. The crypto typically takes 5-30 minutes to be delivered to your wallet and confirmed on the blockchain.
During active times, there might be delays in receiving the cryptocurrency. In rare cases, it can take up to 1 hour or more depending on the situation.
More information can be found in this video explaining how blockchain works.
If you do not see the crypto in your account/wallet after 1 hour, please contact our support team, who will gladly assist you.
If your transaction is approved and your card is charged, we will ensure that the cryptocurrency is delivered to the wallet provided, or your money will be refunded.