We strive to deliver your crypto as quickly as possible once the payment process has been successfully passed and the payment itself approved. It typically takes between 5-60 minutes for the crypto to be received and confirmed at your address.
During active times, there might be delays with receiving the cryptocurrency. It can take up to 3 hours or more, depending on the situation.
More information can be found here in this video, explaining how the blockchain works.
If you do not see the crypto in your account/wallet after 3 hours, please contact our support team who will be happy to assist you.
Don't be concerned - if your transaction was approved and your card has been charged, we will ensure that your crypto is delivered or issue a refund.