In the rare event that when the payment has been approved, your card has been charged and the crypto is not sent, we will issue a full refund.
Please let us know if you have not received the cryptocurrency after the payment has been approved and 1 hour has passed.
Sometimes, your transaction may have failed after your card was authorized but not charged. This means that the company/bank that issued your card (the card issuer/provider) checked that you have enough funds to cover the transaction and reserved those funds to cover this purchase.
Once the transaction is cancelled, the card issuer releases these funds based on the policy they set, but it's usually within 1-3 business days.