In the rare event that your card has been charged and the crypto is not sent, we will issue a full refund.
If you are missing the cryptocurrency after the payment has been approved and 3 hours have passed, please let us know.
In some cases, your transaction may have failed after your card was just authorized but not charged. This means that the company/bank that issued your card (the card issuer/provider) checked that you have enough funds to cover the transaction and reserved those funds to cover this purchase. These funds are released by the card issuer based on the policy they set, but it's usually within 1-3 business days.