Please be aware that if your payment has already been approved, there is nothing more we can do. Once the cryptocurrency is sent, we have no control over it, and our part in the transaction is over. The process is irreversible.
However, if your payment is still pending, we can cancel it. We recommend contacting us via live chat, which is located at the bottom right corner of our website.
Our support team will be happy to help you with the cancellation of your order.
- How can I buy cryptocurrency using Google Pay?
- Buying cryptocurrency with a SEPA bank transfer
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received my money back.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
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