Please kindly be aware that if your payment was already approved, there is nothing we can do - once the cryptocurrency is sent, we have no control over it and our part in the transaction is over. The process is irreversible.
However, if your payment is still in pending status, we would be able to to cancel it. We recommend contacting us via live-chat located at the bottom right corner of our website.
Our support team will be happy to help you with the cancellation of your order.
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email.
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
- Is it safe to send cryptocurrency to someone else?
- Can I cancel my order?
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