Please be informed that Simplex is a payment processing service, and we do not have any access to your cryptocurrency wallet or exchange account on any platform. As much as we would love to assist you in any possible way, we cannot solve issues related to personal wallets.
In these and similar cases, you should contact your wallet/account provider's support team directly for further assistance.
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- I can’t access my wallet. What can I do?
- I get an "unexpected error occurred" or similar message when trying to do a payment
- I did not receive a verification email, what do I do?
- I cannot click “Pay Now”, what do I do?
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