Please be informed that Simplex is a payment processing service and we do not have any access to your cryptocurrency wallet or exchange account on any platform, thus we cannot solve issues related to this.
In this case, you should contact your wallet/account provider's support team directly for further assistance.
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- I can’t access my wallet. What can I do?
- I get an "unexpected error occurred" message when trying to do a payment
- I cannot upload my document, what do I do?
- I did not receive a verification email, what do I do?
- I cannot click “Pay Now”, what do I do?
Have more questions? Submit a request