Please be informed that Simplex is a payment card processor and we do not have direct access to your cryptocurrency wallet, address or account, and thus we cannot solve issues related to or originating from your cryptocurrency wallet.
It would be more helpful to contact your wallet software provider's support team and see if they are able to help you.
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- What is status 8?
- I can’t access my wallet. What can I do?
- I get an "unexpected error occurred" message when trying to do a payment
- I cannot upload my document, what do I do?
- I received an error message while trying to issue a payment, what do I do?
- I did not receive a verification email, what do I do?
- I cannot click “Pay Now”, what do I do?
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