If your device's camera is not opening during Simplex Banking account verification, please attempt these troubleshooting steps below:
1. Please make sure the browser you're using is up to date
2. Enable both camera and microphone permissions for the whole browser. Here are guides for most popular browsers/devices:
Chrome-Android: https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DAndroid&hl=en
Chrome-IOS: https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DiOS&hl=en
Mozilla: https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
Opera: https://help.opera.com/en/latest/web-preferences/
3. Restart the device
If the issue persists, please get in touch with us via live chat by clicking red icon located at the bottom right corner of our website or submit a ticket here, and share a screenshot of the received error message.