If your device's camera is not opening during Simplex Banking account verification, please attempt these troubleshooting steps below:
1. Please make sure the browser you're using is up to date
2. Enable both camera and microphone permissions for the whole browser. Here are guides for most popular browsers/devices:
3. Restart the device
If the issue persists, please get in touch with us via live chat or submit a ticket here, and share a screenshot of the received error message.