If you are considering submitting a chargeback for your purchase, before doing so, please double check that the transaction was indeed approved - you have received a confirmation email from us and 3 hours have passed since that. The cryptocurrency is usually delivered much faster than that, but at times of high demand on the blockchain or due to other factors, it can take longer.
If you still have concerns, did not receive the coins, or have any other questions, please feel free to contact our support team and mention that you need assistance with your purchase. Our team will provide you with the best resolution possible.
If you have already issued a chargeback through your bank, we will process it and respond based on the guidelines set by Visa and MasterCard.
- Can I issue a chargeback?
- How can I delete a saved card when issuing a payment?
- Will my payment be treated as a "cash advance"?
- Can I use a virtual card to purchase cryptocurrency with Simplex?
- Is there a difference between using a credit card or debit card?
- What is a card processor?
- What is an issuing bank?
- What is an authorization hold/Why was I charged before the approval of my payment or if my payment was cancelled?
- Why is my MasterCard not supported?
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