If you are facing any browser-related issues, please try using the incognito/private mode of your browser or a different browser entirely.
Here is a short guide on how to activate the incognito mode: https://www.wikihow.com/Activate-Incognito-Mode
We also suggest turning off any VPNs or similar extensions if they are enabled, as they also interfere with the process.
If the issue continues, please don't hesitate to contact us directly via live chat at www.simplex.com (by pressing the red chat icon in the bottom right corner) or here.