In case you are facing any browser-related issues, please attempt using the incognito/private mode of your browser or a different browser entirely.
Here is a short guide on how to activate the incognito mode: https://www.wikihow.com/Activate-Incognito-Mode
We also suggest turning off any VPNs or similar extensions if they are enabled, as they interfere with the process as well.
If the issue persists, do not hesitate to reach out to us directly via live chat at www.simplex.com (by pressing on the red chat icon on the bottom right corner) or here.