Firstly, please make sure that your card is eligible for adding funds to your account directly here:
(Which cards are eligible for adding funds (Instant transfers) to my Simplex Banking account?)
To start the process, login into your Simplex Banking account and select:
Once selected, you will be redirected to a new page requesting you to input the amount and select a payment method:
Here you will also see your current balance and your remaining balance after the process is completed.
Please note that you can top up your account with an amount between 50-500 EUR per day.
You will then be required to select the transfer method, in this case, instant transfers, as well as your card type:
Please note that the top-up fee is 4.17%, which is included in the total amount.
To proceed, select and you will be redirected to the card verification page.
Here you will be requested to complete card verification by providing the following information:
- Card number
- Expiration date (year and month)
- Name on the card (must match account owner)
- Security code
- Billing address
- City
- Zip code
- Country
To proceed, select:
Please note that you may be subjected to 3DS, which you are required to complete.
The transaction will then be processed. once it is complete, you will be presented with:
However, if the transaction failed you will be presented with:
If the issue persists, please contact our live agents via live chat.
To access the live chat function, please click the red button located at the bottom right section of our site. Our live chat agents will then be able to assist you with your transaction.