In case one of the mentioned payment options does not work, please double check if your card is activated: How do I activate my Simplex branded card?
If the card is active, however, you are still not able to use one of the mentioned payment methods, please contact our support team via:
- Live chat at the bottom right side of any page that you are on. Simply click on the green icon
- Submit a ticket through our support center
Please be aware that we do not offer phone support and that we do not communicate with our customers through any third party applications (Telegram, Whatsapp, etc.).